Corporate travel that runs like the rest of your business should.
Retainer-based travel management for Nigerian corporates with 200+ staff. Documented SLAs. Monthly reporting. Service credits when we miss. The travel partner your finance director has been asking for.
Unmanaged corporate travel is expensive in ways finance doesn't see.
Hidden fare leakage
Agents quoting different prices to different staff, marking up the difference invisibly. You pay the markup. They keep the margin.
Reactive bookings
Last-minute fares paid because nobody owns travel proactively. Average premium on reactive bookings: 35–60% above advance fares.
No accountability
When something goes wrong, there is no contract to hold anyone to. Lost productivity becomes an internal HR problem. Again.
A documented programme. A named owner. Monthly reporting.
We replace the chaos of unmanaged travel with a structured programme designed around your organisation's policy, volume, and approval workflow.
Every retainer client receives a dedicated Account Manager — a named human who owns your travel relationship. Backed by documented Service Level Agreements with service credit guarantees when we miss. Monthly reporting in the format your finance team actually uses.
This is what corporate travel looks like when it is treated as the operational discipline it is — not the side hustle most agencies treat it as.
- Dedicated Account Manager — your named owner
- Documented Service Level Agreements
- 24-hour emergency support for active travellers
- Policy compliance tooling built into every booking
- Monthly travel-spend reporting (PDF + Excel)
- Quarterly business reviews
- Negotiated fares and corporate rates
- Visa and document coordination
Response times in hours. Service credits when we miss.
“If we miss an SLA, you receive a service credit. The cost of failure is on us, not on you.”
Service credit structure detailed in the Corporate Service Agreement, available with your tailored proposal.
Download Sample SLA
Your team is on three continents this quarter.
Their travel should not be the variable that goes wrong.
Four tiers. Designed around your travel volume.
Tier selection follows your annual travel volume, internal policy complexity, and reporting requirements. Pricing in your tailored proposal.
For companies with limited recurring travel needs.
- Standard SLA framework
- Quarterly reporting
- Email + WhatsApp support
- Pooled consultant model
For growing companies with regular travel needs.
- Enhanced SLA framework
- Monthly travel-spend reporting
- Dedicated consultant
- Policy compliance review
- Annual business review
For organisations with regional travel programmes.
- Priority SLA framework
- Monthly reporting + QBR
- Dedicated Account Manager
- 24-hour emergency line
- Multi-currency settlement
For complex multi-jurisdiction programmes.
- Custom SLA framework
- Real-time reporting
- Account Manager + Backup
- 24/7 dedicated support
- Tailored integration
Tier details and pricing in your tailored proposal.
Built for organisations of 200+ staff.
Mid-to-large Corporates
Tech, financial services, oil & gas, manufacturing, telcos. Companies that have outgrown unmanaged travel chaos.
NGOs & International Bodies
Multi-destination Africa programmes with reporting standards and audit-grade documentation needs.
Government Parastatals
Official travel, conference logistics, protocol management calibrated to public sector standards.
From discovery to operational programme in 30 days.
What this looks like in practice.
A Lagos-based financial services group with 340 staff and approximately ₦XM annual travel spend engaged Thirteen Universal for a Business tier retainer in Q1 2026. The brief was simple: replace an existing vendor that had become unreliable on SLAs and unclear on pricing.
Within the first 30 days, we onboarded the programme, established the SLA framework, and assigned a dedicated Account Manager. By Day 90, we had processed 47 international tickets, 12 visa applications, and coordinated 3 group bookings.
SLA compliance over the quarter: 96%. Service credits issued for missed SLAs: 2. Fare savings versus prior spend baseline: 8.3%.
Client name anonymised at their request. Metrics representative of a typical Business tier engagement.
Questions corporate buyers ask.
Most Nigerian travel agencies operate on a transactional model — they book, you pay. We operate on a managed-programme model with documented SLAs, monthly reporting, and a dedicated Account Manager. The difference is contractual accountability versus best-effort service.
30 days from contract signing to operational programme. Week 1: discovery and policy review. Week 2: SLA design and tier confirmation. Week 3: account setup and system integration. Week 4: pilot bookings and feedback. Your first monthly report arrives at the end of Month 1.
Out-of-policy requests are flagged automatically and routed to your designated approver. Policy compliance reporting is included in every monthly review so finance teams see exactly where exceptions are occurring and why.
Service credits are issued automatically. The credit structure is documented in your Corporate Service Agreement and varies by tier. The principle is simple: the cost of failure is on us, not on you.
Retainer-based with transparent service fees separated from third-party costs on every invoice. No hidden markups. No mystery margins. Full pricing detail in your tailored proposal.
Yes. Enterprise and Bespoke tiers include API-level integration with common expense management systems (SAP Concur, Expensify, Zoho Expense). Business tier includes structured exports compatible with most ERP systems.
Three ways to engage.
Whether you are evaluating a corporate retainer programme, planning a single bespoke trip, or seeking guidance on a specific need, we are ready to begin.