Modern professional office building exterior
Get in Touch

Three ways to engage.
One standard of response.

Choose the path that fits your need. We respond within published SLAs — on every inquiry, without exception.

Begin a Relationship

Which path fits your situation?

Whether you are a corporate procurement officer, a family booking a first international trip, a student and their parents, or a group preparing for Umrah — we have a structured path for you.

A

Schedule a Discovery Conversation

A 30-minute consultation with our Business Development team. No commitment. We listen to your situation, share what we have learned about delivering it, and outline the options available to you. The fastest way to know whether we are the right partner.

ForAnyone evaluating Thirteen Universal for the first time
ResponseScheduled within 1 business day
Duration30 minutes · No commitment required
Schedule a Call
B

Request a Corporate Proposal

For organisations interested in a retainer programme. We provide a tailored corporate proposal within five working days, structured around your travel volume, internal policy requirements, and approval workflow. Not a template — a document built for your organisation.

ForCompanies 200+ staff · NGOs · Government bodies
ResponseTailored proposal in 5 working days
IncludesSLA framework · Tier recommendation · Pricing
Request Proposal
C

Place a Single Engagement

Engage us on one specific need — a complex visa application, an executive trip, a tour package, an Umrah departure, a study-abroad consultation. No retainer required. Many of our long-term relationships started with a single booking that was simply done well.

ForIndividual bookings · One-off needs · First-time clients
ResponseAcknowledged within 1 business hour
CoversVisa · Flight · Hotel · Tour · Hajj/Umrah · Study Abroad
Request a Quote

Send Us a Message

Fill in the form below and a member of our team will respond within 1 business hour during working hours.

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We typically respond within 1 business hour (Mon–Fri, 8am–6pm WAT). For urgent matters, please WhatsApp us.

Direct Contact

Reach us directly.

Office
Landmark House, 52-54 Isaac John Street
GRA Ikeja, Lagos, Nigeria
Phone
+234 8161665428
Mon–Fri, 8am–6pm WAT

Business Hours

Monday – Friday8:00 AM – 6:00 PM WAT
Saturday9:00 AM – 2:00 PM WAT
SundayEmergency support only
24 / 7Travel emergencies (active clients)
Our Office

Landmark House, Ikeja GRA.

Located in the heart of Ikeja GRA — accessible from Lagos Island and Mainland. Office visits are by appointment to ensure dedicated consultant time.

Find Us

Ikeja GRA, Lagos.

Landmark House is located on Isaac John Street in the GRA Ikeja axis — minutes from Murtala Muhammed Airport and accessible from both the Island and Mainland via the Lagos-Abeokuta Expressway.

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Landmark House
52-54 Isaac John Street, GRA Ikeja, Lagos
Office visits by appointment
Our Commitment

We acknowledge every inquiry within 1 hour during business hours.

1 hr
Inquiry acknowledged
4 hrs
Booking confirmed
1 hr
Complaint acknowledged
Same day
Visa outcome reported

Full SLA framework available with Corporate Proposal Pack.

Quick answers.

How fast do you respond to inquiries?

Within 1 business hour for all general inquiries during business hours. Corporate proposals are delivered within 5 working days of the discovery conversation.

Do you accept walk-ins?

Office visits are by appointment. This ensures your assigned consultant has dedicated time for your inquiry rather than a hurried conversation at the front desk.

Can I reach you outside business hours?

Active clients on a retainer programme have access to our 24-hour emergency line for in-travel situations. General inquiries are handled on the next business day.